The conference took place in Esher, London in April 2013, with more than 100 participants from academia, enterprise and trade unions, representing 32 countries including Brazil, South Africa and Japan. They focused on tackling the skills shortage, building organising among P&M workers and unions, and
UNI Global Union has just released the report “Answer the Call: Raising Wages and Professionalism in the Call Center Industry”. Low wages and poor working conditions in call centers are failing to reflect the number of university educated and skilled professionals working in the industry,
This report is based on responses to a questionnaire distributed to organisations in 30 countries, and a survey of the literature. Wellbeing at work is valuable for quality of life as well as economic development. Its importance is increasingly recognised across Europe but there is
